Troubleshooting Scenario Restore

Common Issues

Failed to Restore Scenario

Symptoms

• Error message: "Failed to restore scenario"
• Restore process starts but fails to complete
• Scenario not appearing in Make after restore

Solutions

1. Check API Permissions

   • Verify your API key has scenarios:write permission
   • Ensure API key is still valid (check your API key in Make's interface)

2. Verify Make Access

   • Confirm you can create/edit scenarios in Make
   • Check organization and team access
   • Verify account status is active

Backup Content Issues

Symptoms

• Error message: "Failed to fetch backup content"
• Can't download or access backup
• Backup appears corrupted

Solutions

1. Check Backup Access

   • Try downloading the backup file
   • Verify backup file exists

2. Retry Restore

   • Select backup again
   • Clear browser cache
   • Try from a different browser

Missing Data After Restore

Symptoms

• Scenario restored but missing components
• API keys or passwords not working (remember these aren't stored in backups)
• Connections showing as disconnected

Solutions

1. Reconfigure Sensitive Data

   • Re-enter API keys and passwords
   • Reconnect third-party services
   • Update webhook configurations

2. Verify Scenario Configuration

   • Check all modules and connections
   • Test scenario execution
   • Compare with original if available

Webhook Configuration Issues

Symptoms

• Webhooks not triggering
• "Duplicate webhook" errors
• Missing webhook URLs

Solutions

1. For New Scenarios

   • Reconfigure all webhooks
   • Update webhook URLs in external services
   • Test webhook triggers

2. For Overwritten Scenarios

   • Verify webhook configurations
   • Test existing webhook URLs
   • Check webhook permissions

General Troubleshooting Steps

1. Review Error Messages

   • Note specific error codes
   • Check error details in logs
   • Document error patterns

2. Test in Stages

   • Try restoring to new scenario first
   • Test critical components individually
   • Verify each connection separately

3. Check System Status

   • Verify Make API status
   • Check network connectivity
   • Monitor system resources

Still Having Issues?

If problems persist:

1. Gather Information

   • Screenshot error messages
   • Export scenario configuration
   • Document troubleshooting steps

2. Contact Support support@bitmule.tech

   • Include error details
   • Provide scenario ID
   • List attempted solutions