Troubleshooting Backups

Common Issues

Backups Not Starting

Symptoms

• No new backups appearing
• Last backup date not updating
• No entries in backup logs

Solutions

1. Check API Configuration

   • Verify your Make API settings
   • Ensure API key has scenarios:read permission

2. Verify Backup Settings

   • Confirm backup is enabled for the scenario

Failed Backups

Symptoms

• Error messages in logs
• Red warning indicators
• Incomplete backup files

Solutions

1. Check Make Access

   • Verify scenario still exists in Make
   • Confirm API key permissions

2. Review Error Messages

   • Check logs for specific errors
   • Verify scenario hasn't been moved

General Troubleshooting Steps

1. Review Logs
   • Check backup run history
   • Note error patterns
   • Verify backup completion

Advanced Issues

Inconsistent Backups

Symptoms

• Varying file sizes
• Missing scenario data
• Incomplete configurations

Solutions

1. Verify Scenario State
   • Check scenario in Make
   • Compare with previous backups
   • Review scenario changes

Authentication Problems

Symptoms

• "Unauthorized" errors
• Authentication failures
• Access denied messages

Solutions

1. Check Credentials

   • Verify API key validity
   • Review permissions
   • Update authentication

2. Test Access

   • Try Make web interface
   • Check organization access
   • Verify team permissions

Still Having Issues?

If you continue experiencing problems:

1. Gather Information

   • Screenshot error messages
   • Export backup logs
   • Document recent changes

2. Contact Support -- support@bitmule.tech

   • Provide error details
   • Include configuration
   • List troubleshooting steps